Privacy policy
Last updated: October 11, 2025
Zeroo Health ("the Site", "we", "us", or "our") is a Canadian company based in Vancouver, British Columbia. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from zeroohealth.com (the "Site") or otherwise communicate with us (collectively, the "Services").
Our privacy practices are governed by the Personal Information Protection and Electronic Documents Act (PIPEDA), and relevant provincial privacy legislation.
Please read this Privacy Policy carefully. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by Canadian law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, depending on how you interact with us. In addition to the specific uses set out below, we use information we collect to communicate with you, provide and improve the Services, comply with any applicable legal obligations, and protect or defend our rights and the rights of our users.
What Personal Information We Collect
"Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The types of personal information we obtain include:
1. Information We Collect Directly from You Information you directly submit through our Services may include:
Contact Details: Your name, address, phone number, and email.
Order Information: Your name, billing address, shipping address, payment confirmation, and details required to fulfill your orders.
Account Information: Your username, password, security questions, and other information used for account security purposes.
Customer Support Information: Information you choose to include in communications with us.
2. Information We Collect about Your Usage (Usage Data) We may automatically collect certain information about your interaction with the Services ("Usage Data") using technologies like Cookies (including pixels and similar technologies). Usage Data may include:
Device information, browser information, IP address, and details about your interaction with the Services.
3. Information We Obtain from Third Parties We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., credit card information, billing address) to process your payment in order to fulfill your orders.
How We Use Your Personal Information
We use your personal information for the following purposes:
Providing Products and Services: To process your payments, fulfill your orders, arrange for shipping, manage your account, and facilitate customer support.
Marketing and Advertising: To send you marketing, advertising, and promotional communications via email, text message, or postal mail. You always have the option to unsubscribe from promotional communications.
Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with You and Service Improvement: To respond to your inquiries, provide customer support, and continuously improve our products and services.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services, to run analytics, and to understand user interaction (in our legitimate business interest). We may also permit third parties to use Cookies on our Site to better tailor services and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject them. Please note that blocking Cookies may cause some features and functionality of the Services to work incorrectly. Our Site does not currently respond to "Do Not Track" signals.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment and legitimate business purposes:
Vendors and Third Parties: With vendors and service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).
Business and Marketing Partners: With partners to provide services and advertise to you.
Legal Compliance and Protection: To comply with any applicable legal obligations (including responding to subpoenas or search warrants), to enforce our terms of service, and to protect or defend our rights, property, or safety.
Business Transactions: In connection with a business transaction, such as a merger or bankruptcy.
We will not sell your personal information.
Transfer and Storage of Information Outside of Canada
Zeroo Health is a Canadian company, but we rely on third-party service providers (such as Shopify, payment processors, and cloud storage providers) who may be located outside of Canada.
Please note that your personal information may be transferred, stored, and processed outside of Canada, including in the United States. When we use service providers located outside of Canada, your personal information may be subject to the laws of the jurisdiction where it is held, and may be accessible to foreign governments, courts, or law enforcement agencies. We take reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable Canadian law.
Your Canadian Privacy Rights
As a Canadian resident, you have the following rights regarding the personal information we hold about you. You may exercise any of these rights by contacting us using the details below.
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we maintain about you.
Right to Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time, subject to legal or contractual restrictions.
We will not discriminate against you for exercising any of these rights. We will respond to your request in a timely manner as required under applicable law.
Contact
Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact our Privacy Officer:
Email: info@zeroohealth.com
For the purpose of applicable Canadian data protection laws, Zeroo Health is the organization responsible for your personal information.
